Frequently Asked Questions
Who should I contact to place an order?You can order directly from this website or call us at 1-800-942-4383, you will speak directly to a technically trained service rep or engineer. back to top
Can I purchase mixers or parts directly from INDCO?Yes, we are your driect source for superior mixing equipment. Order online or email your questions to info@indco.com. back to top
What kind of mixers do you sell?INDCO specializes in small and medium size mixers for batch sizes up to 5000 gallons. We keep a large stock of component parts, and as a result can fill 95% of orders within 2 business days. This makes INDCO the ideal company to call on when you need equipment quickly to avoid downtime. In addition to our complete line of standard mixers and accessories, we can customize our products to meet your needs or build to your specifications from scratch. back to top
Does INDCO build custom-modified mixers and systems?Yes, we have a fully trained engineering staff on site who can help you create a custom solution to meet your mixing requirements. back to top
Do you offer complete systemsYes, we offer complete packages including tank, mixing, sensing, control, and pumping. We can skid mount or free stand our tanks. Onsite testing and validation is also offered. Our engineering staff will provide a drawing package for your approval on any system before manufacturing begins. We want to ensure your satisfaction. Call us and we will get started on a quote for you today. back to top
How do I determine my flow direction?See technical information pdf titled Left Hand vs Right Hand Propellers. back to top
What is the difference in impellers?Each impeller type deals with the energy given to it by the motor in a different way. A hydrofoil converts most of the energy into motion of the product and very little into shear. A three bladed propeller will convert most of the energy to product motion, but a higher percent to shear than the hydrofoil. The axial flow turbine devotes an even higher ratio to shear and a dispersion blade is almost completely converted to shear.
All of our mixers are outfitted with a particular impeller based on how the mixer is used. Hydrofoils are used for low viscosity products and have a great efficiency. Propellers are used in low volume medium viscosity liquids. Axial flow turbines are used in medium to heavy viscosities. Radial flow turbines are used in circumstances, like gas dispersion, where the product must be forced against the walls of the vessel. Dispersion blades are used where solids must be imparted into liquids aggressively.
If you need assistance when choosing the right impeller contact us and we will be happy to help. back to top
When can I use a "standard" impeller rather than a high-shear impeller?When pigment extension is not required you can use a standard impeller However this can vary with the type of pigment. back to top
How far off the bottom should my impeller be?Normally the impeller should be positioned 1/2 to 2 propeller diameters off the bottom. Factors that can affect the placement include solid suspension level, the viscosity and the low liquid mixing criteria. back to top
What different finishes does INDCO offer?INDCO provides one of the widest offerings in the industry. Please see our finishing guide for details. (link to suface finishes) back to top
How do I determine what size triclamp connection I have?The diameter measurement of the main body (not the attachment lip) will equal the size of the triclamp. For example, a 4" triclamp fitting will measure 4" in diameter at the main body below the attachment lip. back to top
How can I determine the correct mechanical seal design for my application?The determination of the seal is affected by the pressusre and tempurature in the tank, the speed of the mixer, lubrication options and the cleanability requirements specific to the product and the mixing environment. Please contact our inhouse engineering team for the proper mechanical seal for your application. back to top
How do I determine how much HP I need for my mixing application?The horsepower required is a function of the impeller type, impeller diameter, specific to gravity of the product being mixed, and the RPM of the shaft. This is a lot to process at one time, so our engineers have put together pre-engineered mixers that will deliver the right amount of HP when you choose the correct impeller size and type. (See question 7) However, if your application has some unique product demands (high viscosity, high specific gravity, etc) pleae contact our sales department and we will be glad to help you properly size your mixer for your application. INDCO also has a mixer selection chart that can assist with sizing in many situations. (Link to "How to Choose a Portable Mixer" chart). back to top
Does INDCO sell mixer/tank packages?Yes, INDCO has many tank and mixer assemblies already pre-engineered and designed to work together. If you do not see a product that exactly fits your application, our trained staff can modify an existing solution or specifically design a solution for your application. back to top
Can INDCO help me design tanks for my application?Absolutely, INDCO can help you design the tank specific to your needs. We have many tank and mixer assemblies already pre-engineered and designed to work together. If you do not find a product that fits your application, please contact our trained staff and they will design a package for your needs. back to top
What is the purpose of baffles?Baffles are flat metal plates, usually 4 in number, equally spaced and attached to the inner walls of tanks. Baffles are required for the swirling and vortexing effect. back to top
Do I need baffles?For fluids with viscosities less than 10,000 cps, you should have 3 or 4 baffles located 90-120° apart. The number of baffles should equal the number of impeller blades. Baffles are espcially needed with top-side entry mixers. back to top
How do I obtain material certification and other documentation?When placing your order please specify what documentation you will require. There may be a fee for certain types of documentation, but we offer many free of charge. back to top
How can I set up an account with INDCOThere are several ways to get started with INDCO. You can be instantly added to our database by plancing an order wtih a credit card. We offer payment terms of NET 30 and to sign up faxx or email a signed reference sheet and if you qualify we will confirm your payment terms. If you company does not have a reference sheet and you would like to take advantage of our credit terms, download and complete the credit application and return to us to start the process. back to top
What are you standard lead times?Each product has different time demands in terms of production and engineering. However we offer 95% of our products on a 2 day lead time.
Contact us and we will let you know your specific products lead time. If you require expedited delivery, we will work with you on the expected lead times. Many times we can beat our standard lead times. We pride ourselves on having some of the quickest lead times in the business. back to top
Does INDCO ship internationally?Yes, we ship our products both domestically and internationally. back to top
What is your warranty?Products manufactured by INDCO we offer a one year warranty against defective material and workmanship. All products not manufactured by INDCO include the warranty given by manufacturer. back to top
What is INDCO\'s return policy?All returns are subject to approval and include a 20% restock fee. Some customized items are non-returnable. You will be informed at the time of purchase if your item is non-returnable. Please see our full return policy here. back to top
|